Telegram

Help center

Telegram questions, answered

Everything you need to know about downloading, installing and using Telegram safely — from encryption and cloud sync to large files and account recovery.

Telegram help and community illustration
Is Telegram really free to download and use?

Yes. Telegram is completely free and shows no ads. You can download it on every platform at no cost. An optional Telegram Premium subscription unlocks extras like larger uploads and exclusive stickers, but the full messenger works without it.

How do I download and install Telegram?

Head to the download center and choose your platform. On Windows run the tsetup.exe installer, on macOS drag the app into Applications, on Android install the APK or use Google Play, on iPhone get it from the App Store, or simply open Telegram Web in a browser.

Is Telegram safe and private?

Telegram encrypts all data in transit and stores cloud chats on secure, distributed servers. For maximum privacy, use secret chats, which are end-to-end encrypted and never touch the cloud, and enable two-step verification on your account.

What is the difference between cloud chats and secret chats?

Cloud chats sync across all your devices and are backed up on Telegram's servers with strong encryption. Secret chats are end-to-end encrypted, tied to a single device, support self-destruct timers and are never stored in the cloud.

How do I sync Telegram between my phone and computer?

Just sign in with the same phone number on each device. Because your history lives in the cloud, every chat, channel and file appears automatically — no manual backup or transfer required.

How large a file can I send on Telegram?

You can send files up to 2 GB each (4 GB with Telegram Premium), including documents, uncompressed photos and 4K video, without the aggressive compression found in many other messengers.

How do I turn on two-step verification?

Open Settings → Privacy and Security → Two-Step Verification and set an additional password. You'll be asked for it when linking a new device, which protects your account even if someone gets your SMS code.

How can I recover my Telegram chats after reinstalling?

Cloud chats return automatically the moment you sign back in, so reinstalling never loses them. Only secret chats, which are device-specific by design, cannot be restored after removal.

Ready to get started?

Visit the download center to install Telegram, or read our security guide for privacy best practices.